Shipping / Delivery Policy
Last Updated: August 19, 2026
At ADL Moto Viewer, we aim to provide a reliable and convenient delivery experience for our customers. This Shipping / Delivery Policy explains our delivery coverage, estimated delivery times, delivery process, and related conditions for orders placed through our website.
1. Delivery Coverage
ADL Moto Viewer provides product delivery within Bangladesh, subject to delivery service availability in the customer’s location.
Orders are delivered to the address provided by the customer during the ordering process.
Customers are responsible for providing a complete and accurate delivery address and an active contact number.
2. Delivery Timeframe
The standard delivery timeframe for orders is:
Inside Dhaka: Within 5 days
Outside Dhaka: Within 10 days
The delivery timeframe is calculated from the confirmation and processing of the order.
Customers should ensure that they are available at the provided delivery address or that an authorized person is available to receive the order.
3. Product Page Delivery Information
The applicable delivery timeframe will also be displayed on relevant product pages where appropriate.
The standard delivery information is:
Inside Dhaka: 5 Days
Outside Dhaka: 10 Days
Actual delivery may vary in exceptional circumstances depending on operational and logistical conditions.
4. Order Processing
After an order is received, our team may verify the order details before processing it for delivery.
Order processing may include:
Verifying customer information
Confirming the order
Checking product availability
Preparing the product for dispatch
Arranging delivery through the applicable delivery service
The delivery timeframe begins after the order has been appropriately confirmed and processed.
5. Delivery Address
Customers must provide accurate and complete delivery information.
This may include:
Customer name
Phone number
District
Area
Street or road information
House or building information
Apartment or floor information, where applicable
Other relevant delivery instructions
ADL Moto Viewer will not be responsible for delivery delays resulting from incorrect, incomplete, or misleading information provided by the customer.
6. Customer Availability
Customers should remain available at the provided delivery address during the expected delivery period.
If the customer or an authorized recipient is unavailable, the delivery may be rescheduled according to the applicable delivery service’s procedures.
Additional delivery attempts may be subject to the availability and policies of the relevant delivery service.
7. Delivery Through Courier Services
Orders may be delivered through third-party courier or delivery service providers.
Once an order has been handed over to a delivery provider, the delivery process may depend on the provider’s operational network, transportation conditions, and service availability.
ADL Moto Viewer will make reasonable efforts to coordinate delivery and assist customers with delivery-related issues.
8. Delivery Delays
Although the standard delivery timeframe is 5 days inside Dhaka and 10 days outside Dhaka, delivery may occasionally take longer due to circumstances beyond our reasonable control.
Possible causes of delay may include:
Severe weather
Flooding
Road or transportation disruptions
Public holidays
Courier service delays
Unexpected logistical problems
Natural disasters
Government restrictions
Incorrect or incomplete delivery information
Unavailability of the customer
Other unforeseen circumstances
In such cases, we will make reasonable efforts to complete the delivery as soon as possible.
9. Delivery Attempts
If a delivery attempt is unsuccessful because the customer is unavailable or cannot be reached using the provided contact information, the delivery may be attempted again according to the applicable courier service’s procedures.
Customers may be contacted by our team or the delivery service when additional information is required.
10. Delivery Inspection
Customers are encouraged to check the condition of the package when receiving their order.
If there is visible damage to the package or any issue with the delivered product, customers should contact ADL Moto Viewer through our official communication channels and provide the relevant order information.
11. Delivery Confirmation
An order may be considered delivered when the product has been handed over to the customer or an authorized recipient at the provided delivery address.
Customers should ensure that the correct person receives the order on their behalf when they are unavailable.
12. Delivery Information Updates
Customers may contact ADL Moto Viewer for updates regarding the delivery status of their order.
When contacting us, customers should provide relevant information such as:
Order number
Customer name
Registered phone number
Delivery address
This information may be required to identify the order and provide an appropriate update.
13. Delivery to Remote or Limited-Service Areas
Delivery to certain remote, rural, or difficult-to-access locations may require additional time depending on courier availability and transportation conditions.
In such cases, the actual delivery time may exceed the standard timeframe.
Customers may be contacted if additional delivery arrangements are required.
14. Incorrect Delivery Information
If an order is delayed or cannot be delivered because the customer provided an incorrect or incomplete address, phone number, or other delivery information, additional time may be required to arrange delivery.
Customers are responsible for ensuring that all delivery information is accurate before submitting an order.
15. Delivery Availability
Delivery availability may depend on the service coverage of the applicable delivery provider.
If delivery is not available to a particular location, ADL Moto Viewer may contact the customer to discuss an alternative delivery arrangement where possible.
16. Changes to This Policy
ADL Moto Viewer may update this Shipping / Delivery Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review this page periodically for the latest delivery information.
17. Contact Us
For questions regarding shipping or delivery, please contact ADL Moto Viewer through our official communication channels.
ADL Moto Viewer
Head Office:
First Floor, 6/1 A, Block-F, Lalmatia, Mohammadpur, Dhaka, Bangladesh
Hotline: 01888-112221
Sales: 01888-112212
Corporate: 01711-181570
When contacting us about a delivery, please provide your order number, name, and registered phone number where applicable.
Standard Delivery Time:
Inside Dhaka — 5 Days
Outside Dhaka — 10 Days
ADL Moto Viewer makes every reasonable effort to deliver orders within the stated timeframe.