Refund & Return Policy
Last Updated: August 19, 2026
At ADL Moto Viewer, we aim to provide customers with quality products and a reliable purchasing experience. If you receive a product that is eligible for return or refund under this policy, you may contact us and follow the applicable return procedure.
This Refund & Return Policy explains the conditions under which a product may be returned or a refund may be issued.
1. Eligibility for Return
A product may be eligible for return if:
The product received is defective or damaged.
The wrong product was delivered.
The product received is significantly different from the product ordered.
The product has a manufacturing defect covered by the applicable warranty or return terms.
ADL Moto Viewer has approved the return for another valid reason.
All return requests are subject to verification and approval.
2. Condition of Returned Products
To be eligible for a return, the product should generally be:
Unused or in its original condition where applicable.
Returned with its original packaging.
Returned with included accessories, manuals, cables, and other components where applicable.
Accompanied by the relevant order information or proof of purchase.
Free from damage caused by misuse, negligence, unauthorized modification, or improper installation.
Products that do not meet the applicable return conditions may be rejected.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact ADL Moto Viewer as soon as possible after receiving the product.
We may request supporting information such as:
Order number
Product details
Photographs of the product
Photographs of the packaging
Video evidence where necessary
Description of the issue
This information may be required to verify the return or refund request.
4. Products Not Eligible for Return
A return or refund may not be accepted when the issue has resulted from:
Physical damage caused by the customer.
Accidental damage.
Misuse or negligence.
Unauthorized repair or modification.
Incorrect installation.
Improper wiring or electrical connection.
Failure to follow product instructions.
Normal wear and tear.
Damage caused after delivery that is not covered by the applicable warranty or return conditions.
Certain products may also be non-returnable due to their nature or technical configuration.
5. Return Request Process
To request a return, customers should contact ADL Moto Viewer through our official contact channels and provide the required order and product information.
After receiving the request, our team may review the information and determine whether the product qualifies for return.
If the return is approved, customers will receive instructions regarding the return process.
Customers should not send products back without receiving return instructions or approval from ADL Moto Viewer.
6. Product Inspection
Returned products may be inspected by ADL Moto Viewer or an authorized service representative before a return, replacement, or refund is approved.
The inspection may include checking:
Product condition
Serial number
Physical damage
Accessories and components
Packaging
Technical condition
Warranty status
The reported issue
The final decision regarding eligibility will be based on the results of the inspection and the applicable return conditions.
7. Refund Eligibility
A refund may be issued when:
A valid return has been approved.
The wrong product was delivered and a suitable replacement is not available.
A verified product defect qualifies for a refund.
ADL Moto Viewer is unable to fulfill an accepted order.
Another valid circumstance approved by ADL Moto Viewer applies.
Refunds are subject to verification and approval.
8. Refund Processing Time
For any valid and approved refund, the refund process will normally be completed within 7–10 working days after the refund has been approved and the required return or verification process has been completed.
The actual time for the refunded amount to appear in the customer’s account may vary depending on the payment method, bank, payment gateway, mobile financial service provider, or other financial institution.
9. Refund Method
Approved refunds will generally be processed using the original payment method where reasonably possible.
If the original payment method cannot be used, ADL Moto Viewer may contact the customer to determine an appropriate alternative refund method.
Customers may be required to provide accurate payment or account information for processing the refund.
10. Partial Refunds
In certain circumstances, a partial refund may be considered where a product is eligible for a refund but has missing accessories, components, packaging, or other issues that affect its condition or value.
Any applicable partial refund will be determined after reviewing the specific circumstances.
11. Replacement Instead of Refund
Where appropriate, ADL Moto Viewer may offer a replacement product instead of a refund.
A replacement may depend on:
Product availability
Nature of the reported issue
Warranty or return conditions
Product inspection results
Customers will be informed of the available option where applicable.
12. Warranty-Related Issues
Some product issues may be handled under the applicable manufacturer or ADL Moto Viewer warranty rather than through a standard return or refund.
Warranty eligibility may depend on the product, purchase date, installation method, product condition, and nature of the reported issue.
Customers may be required to provide proof of purchase and other information for warranty verification.
13. Return Shipping
Where a return is approved, ADL Moto Viewer will provide the customer with applicable return instructions.
Responsibility for return shipping costs may depend on the reason for the return, product condition, and the circumstances of the case.
Customers should follow the return instructions provided by our team.
14. Failed or Unsuccessful Delivery
If a product cannot be delivered because of incorrect customer information, refusal to receive the product, repeated failure to respond to delivery attempts, or other circumstances caused by the customer, additional conditions may apply before a refund or re-delivery is considered.
Any applicable refund will be subject to verification of the order and associated circumstances.
15. Fraudulent or Abusive Claims
ADL Moto Viewer reserves the right to reject return or refund requests that appear to involve fraudulent, misleading, abusive, or dishonest activity.
Providing false information, submitting manipulated evidence, or intentionally damaging a product may result in the rejection of a return or refund request.
16. Proof of Purchase
Customers may be required to provide proof of purchase, order information, invoice details, or other relevant information when requesting a return or refund.
Failure to provide sufficient information may delay the verification process.
17. Policy Changes
ADL Moto Viewer may update this Refund & Return Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review this page periodically for the latest information.
18. Contact Us
For return or refund requests, please contact ADL Moto Viewer through our official communication channels.
ADL Moto Viewer
Head Office:
First Floor, 6/1 A, Block-F, Lalmatia, Mohammadpur, Dhaka, Bangladesh
Hotline: 01888-112221
Sales: 01888-112212
Corporate: 01711-181570
Please provide your order information and a clear description of the return or refund request when contacting us.
By purchasing a product from ADL Moto Viewer, customers acknowledge that they have read and understood this Refund & Return Policy.